We collect personal information to communicate our news, events and promotions, including our products and services which we think may be of interest to our guests. We may also use such information for market research and quality control, as well as for statistical and analytical purposes, in order to deliver particular services or products which are in response to our guests’ needs. Personal information will not be used for communication outside recognised business relationship guidelines.
Your personal information will become the property of Beach Sand Sun Ltd.
The term “protected information” refers to information that can be used to identify our guests individually. Protected Information includes but is not limited to guests’ names, addresses, age, gender, method of payment information and passport/ID card number (whether in physical, electronic or other format).
How you may provide us with your protected information:
1. By making a reservation or by using any of Blue Wave Ltd
2. By providing it to us in communications regarding services such as comment cards
3. By providing the information to us by participating in marketing initiatives
4. By visiting our website
Purpose of collection:
We collect protected information for three primary purposes:
1. To enhance our ability to provide first-class customer service to our guests
2. To keep our guests informed of promotions and offers and
3. For marketing and research purposes
Blue Wave Ltd directs all transactions through a secure payment gateway (via 3G direct pay) for security of transactions and complete confidentially.
Blue Wave Ltd takes steps to ensure that protected information is kept in a secure location, to which only authorised individuals have access. It is important to note that no email communication is fully secure. We recommend that you do not include any confidential information when using email. For your protection, our email responses to you will not include any confidential information.
We will only share protected information about you outside Blue Wave Ltd without your consent where: (a) it is required or authorised by law; (b) it is required to provide you with services you have requested in which case you will be deemed to have given your consent; (c) if your stay has been paid for by a third party we will provide billing information to the paying party; or (d) if you have failed to pay amounts owed to the company.
We are happy to provide our guests, upon written signed request, with details of the protected information that we hold about them. We require that proof of identity be provided together with any such requests, typically in the form of a passport copy, together with contact information for the purposes of verification. Inquiries about protected information should be addressed to:
Last edited: June 2018
DIVING THE CRAB,P.O. BOX 5011,80401 DIANI BEACH, KENYA
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